Product Guide - Ticket Manager for Jira

Getting Started with Ticket Manager for Jira

Ticket Manager for Jira is a powerful and user-friendly solution designed to significantly enhance ticket management within your Jira environment. This app has been specifically developed to seamlessly integrate with Jira Cloud, offering an optimized experience that centralizes incident management, improves interdepartmental communication, and simplifies usage for less technical users.

With Ticket Manager, you can:

  • Open tickets in any project within your Jira instance from a single location.
  • View all your open (unresolved) tickets in a unified inbox.
  • Add comments and attachments directly from the app interface.
  • Access a complete history of all the tickets you've created, regardless of the project.

This tool transforms how teams interact with Jira by providing a friendly, intuitive, and accessible interface—even for users unfamiliar with Atlassian's technical environment.

How Does It Work?

1. Project View

From the Ticket Manager main screen, you can easily select the Jira projects you want to work with. This allows you to set up a personalized workspace focused on the projects that matter to you.

2. Ticket Inbox

See all the open tickets you've created in a single view—no need to switch between projects. This inbox gives you a centralized overview of your workload.

Ideal for users involved in multiple projects who need quick access to their tasks.

3. Simplified Ticket Creation

Open new tickets in any of your selected projects through a simple and intuitive interface. No more switching contexts or navigating multiple Jira menus to report issues.

4. Comments and Attachments

Interact with your tickets directly within Ticket Manager: add comments, upload attachments, and track your tasks—all without leaving the app.

5. Ticket History

Easily access a history of all the tickets you've created—even those that are already closed. This is perfect for audits, work reviews, or tracking past tasks.

Key Features of Ticket Manager:

  • Total Centralization: Access, create, and manage tickets from multiple projects in one place.
  • User-Friendly Interface: Designed to facilitate interaction, even for users with little technical experience.
  • Efficient Management: Save time navigating between projects or Jira screens.
  • Full Visibility: View both your active tickets and complete history in a single app.
  • Improved Collaboration: Enhance communication across teams and departments by centralizing relevant information.

Who Is This App For?

Ticket Manager for Jira is specially designed for:

  • Teams that need to manage multiple projects simultaneously.
  • Users working across multiple projects who need a consolidated view of their tickets.
  • Organizations looking to improve their incident management processes and interdepartmental communication.
  • Users who want a simplified way to interact with Jira without extensive technical knowledge.

Pricing and Licensing

The pricing model and licensing details for Ticket Manager for Jira are managed directly through the Atlassian Marketplace.

You can find up-to-date pricing, subscription options, and licensing terms directly on our official Marketplace page:

Ticket Manager for Jira on Atlassian Marketplace

Installation Guide

You can install Ticket Manager for Jira directly from the Atlassian Marketplace using the following link:

Install Ticket Manager from the Atlassian Marketplace
  • Free for teams of up to 10 users.
  • For more than 10 users, the paid plan is automatically activated according to the pricing listed on the Marketplace.

Installation is quick and integrates instantly with your Jira Cloud instance.

User Guide

Ticket Manager for Jira is designed to simplify working with Jira for users of all levels, enabling you to manage issues from multiple projects through a single, centralized interface. This guide will walk you through each section of the app to help you get the most out of it.

1. Add Projects and Create Issues

What's it for?

This view lets you add projects from your Jira instance that you want to work with from within the app, and create tickets easily without switching contexts or manually searching for a project.

How to use it
  1. Select Projects
    • From the main screen, click on “Add Project.”
    • A dropdown list will appear with all the available projects in your Jira environment.
    • Check the projects you want to include in Ticket Manager and save.
    • These projects will now be visible and available within the app.
  2. Create a New Issue
    • Once projects are added, select one from the list.
    • A modal window will open with a form to create a new ticket.
    • Fill in the required fields such as summary, description, attachments, issue types, etc.
    • Click “Create” and the ticket will be generated directly in the corresponding project.

⚠️ Note on required fields: Ticket Manager dynamically detects required fields for each project and adapts the creation form accordingly. This ensures compatibility with most project configurations, including both Team-managed and Company-managed projects.

In some specific Company-managed projects, Jira’s API may not consistently return all required field data, which can occasionally impact ticket creation. While this behavior is due to limitations in the Atlassian API, we are actively monitoring and improving support to provide the smoothest possible experience.

Most projects—including those with custom fields—are supported without issue.

Tip: This allows you to create issues quickly without navigating through Jira’s full interface.

2. Inbox

What's it for?

The inbox displays all your open issues, regardless of which project they belong to. It’s a centralized view to keep your active work under control.

Key Features:
  • Unified View of Open Issues
    Access all your open tickets in one screen, without switching from project to project.
  • Filters and Advanced Search
    Filter by project and status.
    A search bar is also available to quickly find any issue.
  • Contextual Issue Display
    Each ticket shows key information such as summary, status, priority, type, dates, and assignee.
  • Direct Interaction
    From this view, you can:
    • Add comments directly to the ticket.
    • Upload attachments without leaving Ticket Manager.

Perfect for users working across multiple projects who need a consolidated, functional view of their current tasks.

3. History

What's it for?

The history section allows you to review all the issues you've created, regardless of their status (closed, resolved, etc.).

Key Features:
  • Access Full Issue History
    View any issue you've created, no matter its status or the project it belongs to.
  • Custom Filters and Search
    Filter by project and status, or use the search bar to locate past issues.
  • Full Issue Context
    As in the inbox, each issue displays all relevant information and makes it easy to check details.

Very useful for audits, tracking old issues, or reviewing completed tasks.

Additional Tips

  • Intuitive Interface: The app is designed so even non-technical users can use it easily.
  • No Duplicate Work: Everything you create or update in Ticket Manager is reflected in real time in Jira.
  • Ideal for Non-Technical Teams: Makes it easier for departments like HR, support, or admin to work comfortably with Jira.

Security

At Ticket Manager for Jira, user security and privacy are top priorities.

  • Our application does not store users' personal information.
  • Only the strictly necessary information provided by the customer is saved, and solely for the purpose of configuring their personalized environment within the app.
  • All data related to projects, issues, and configurations is handled in accordance with Atlassian's security standards and remains within the secure Jira Cloud environment.

Additionally:

  • We do not access or store credentials, sensitive data, or personally identifiable information (PII).
  • All operations are performed in compliance with Atlassian's privacy and security policies, which you can review here:

Our application runs entirely within the Atlassian ecosystem and inherits all its authentication, permissions, and access control mechanisms, ensuring a secure, reliable experience that meets industry standards.